Software plus the team that ships it.
Software vendors disappear after the demo. Tech Crowd's services team gets you live in 21 days and stays on as named customer success.
Onboarding
From signed order to first paying weekend in 21 days. A dedicated implementation lead, not a help-desk ticket.
- 21-day launch playbook, signed scope, one named lead
- Hardware procurement: tablets, printers, card terminals
- Floor-plan, menu, member-tier import done by us
Customer Success
Named account manager, monthly KPI review, 24×7 priority support during operating hours.
- Named Customer Success Manager from week one
- Monthly KPI review pack — covers, revenue, pour cost, voids
- 24×7 priority support during operating hours (Fri / Sat / event nights)
Implementation Consulting
Multi-venue rollouts, brand-group standardisation, custom integrations with your accounting or marketing stack.
- Brand-group standard configuration: one playbook, every venue
- Sequenced rollout waves with measurable exit criteria per venue
- Custom integrations: accounting (Xero, AutoCount), marketing (Mailchimp, WhatsApp Business)
Four steps from first call to steady state.
Every Tech Crowd engagement follows the same shape — from a 30-minute scoping call to ongoing operations.
- 01
Scope
Site visit + signed statement of work in week one. Hardware list, menu and member import scope.
- 02
Onboard
Tenant configured, staff trained, soft-launch weekend with our team on the floor.
- 03
Operate
Named CSM, monthly KPI review, 24×7 priority support during operating hours.
- 04
Scale
Multi-venue rollouts, brand-group standardisation, custom integrations with your stack.
Pick the service that fits, or let us suggest the one that does.
A short call usually saves a long procurement loop.